Aug 24, 2023
Is business just another form of war?
In this episode the IPA book club returns with a look at the intersection of business and military strategy. We read the ancient classic “The Art of War,” by Sun Tzu, and to put it in a business context, we also discuss the Oliver Stone film “Wall Street.”
Aug 10, 2023
Canada might seem like an easy first step into international expansion for U.S. companies, but they should not fall into the trap of thinking it is the 51st state.
In this episode, Ron Morrow, executive director of Supervision at the Bank of Canada, discusses the regulatory requirements around offering payments...
Aug 2, 2023
Customer service is a critical department in any business because it can make or break both individual relationships and a company’s reputation.
In this episode, Meg Porter, Executive Vice President of Enterprise Transformation at Ubiquity, discusses how to build a successful customer service program. She talks...