Sep 18, 2018
In this episode, the NBPCA talks with Loraine Debonis, marketing and communications director for Ubiquity Compliance. We talk about the best practices for error resolution and best practices for handling cardholder disputes. We cover why good error resolution practices are important for customer service, preventing...
Sep 5, 2018
In this episode, the NBPCA talks with Dee Buchanan and Gordon Taylor, principals at Ogilvy Government Relations. We discuss the possible outcomes of the midterm Congressional elections and what they might mean for financial services regulations. We consider what happens if control of the Congress remains with...